1. Introduction

Welcome to Comic Translate. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service at comic-translate.com (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

2.1 Personal Information

We collect the following personal information when you create an account:

• Email address
• Account creation date

2.2 Payment Information

Payment processing is handled by Stripe. We do not store your credit card information on our servers. We only receive and store:

• Subscription status
• Transaction history
• Credit balance

2.3 Usage Information

We collect usage analytics to improve our service. Usage analytics are anonymized and not linked to individual user identities.

2.4 Images and Content

When you upload images for text recognition or translation, we process these images to provide our services. Images are transmitted to your selected third-party service provider, processed, and not permanently retained beyond what is necessary for service delivery and technical operations.

2.5 Information We Do NOT Collect

• We do not use third-party marketing pixels for cross-site tracking
• We do not track your browsing behavior outside our Service

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process your text recognition and translation requests
• Manage your account and subscription
• Process payments and maintain transaction records
• Track and manage your credit balance
• Analyze Anonymized usage patterns to improve service quality and understand user preferences
• Monitor service performance and identify technical issues
• Make business decisions about which features and service providers to support
• Send administrative information (e.g., subscription updates, service changes)
• Respond to your inquiries and provide customer support
• Enforce our Terms of Service and prevent abuse
• Comply with legal obligations

4. Third-Party Service Providers

Comic Translate acts as an intermediary between you and various third-party AI and infrastructure service providers. When you use our Service, your data may be transmitted to these providers according to your feature selections. Each provider has its own privacy policy and data handling practices:

4.1 Categories of Service Providers

• AI & Machine Learning Providers: We integrate with leading AI providers for text recognition and translation services. Your content is sent to the specific provider you select during usage. Each provider has its own data handling practices and policies.
• Payment Processors: We use third-party payment processors to handle secure billing. We do not store your financial information.
• Infrastructure & Authentication: We use trusted cloud providers for hosting, database management, and secure user authentication.

5. Content Moderation

To ensure compliance with legal requirements and third-party service provider policies, we perform automated content moderation on uploaded images and text. This includes:

• Detection of prohibited content (e.g., child sexual abuse material)
• Compliance checks with each service provider's content policies
• Automated safety filters

Content that violates our Terms of Service or third-party provider policies will be rejected, and repeated violations may result in account suspension or termination.

6. Data Retention

• Account Data: Retained while your account is active and for a reasonable period after account deletion to address potential disputes, chargebacks, or legal obligations
• Transaction Records: Retained as required by applicable law and for legitimate business purposes
• Usage Analytics: Anonymized usage statistics are retained indefinitely for business analytics and service improvement. Since this data is anonymized and not linked to individual users, it cannot be deleted upon account deletion.
• Content: Images and other uploaded content are not permanently retained beyond what is necessary for service delivery

7. Data Security

We implement reasonable security measures appropriate to the nature of the data we process. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data (subject to legal retention requirements)
• Portability: Request your data in a machine-readable format
• Objection: Object to certain processing of your data

To exercise these rights, please contact us at support@comic-translate.com.

8.1 GDPR Rights (European Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with a supervisory authority.

9. Children's Privacy

Our Service is intended for users who are at least 18 years of age. We do not knowingly collect personal information from individuals under 18. If you are under 18, do not use our Service or provide any information to us.

If we become aware that we have collected personal information from someone under 18, we will take steps to delete such information as quickly as possible. If you believe we have collected information from someone under 18, please contact us at support@comic-translate.com.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Continued use of the Service after any changes constitutes acceptance of the new Privacy Policy.

11. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of Canada, without regard to its conflict of law principles.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: support@comic-translate.com

Website: comic-translate.com